Terms and Conditions - Mila SRL

Last Updated: January 27, 2026

Introduction

Welcome to the Terms and Conditions of Mila SRL ("we," "us," or "our"). These Terms govern the use of our website www.milapartments.com (the "Site") and our short-term rental accommodation booking services (the "Services"), as well as any other agreement or legal relationship with us in a binding manner.

Capitalized terms are defined in their respective sections of this document. Please read this document carefully before using the Site and Services.

Service Provider: Mila SRL Corso Indipendenza, 5 20129 Milan (Italy) VAT Number: IT08846990961 Email: direzione@milapartments.com Phone: +39 02 4003 1125

1. Acceptance of Terms

By using the Site and Services, you fully and unconditionally accept these Terms and Conditions, as well as our Privacy Policy. If you do not accept these Terms, please do not use the Site or Services. Continued use of the Site implies your acceptance of these Terms in their current form.

2. Requirements for Use

By using the Site and Services, you represent and warrant that you:

Are at least 18 years of age (or the legal age of majority in your country of residence).
Have the legal capacity to enter into binding contracts.
Use the Site and Services in compliance with applicable law and these Terms.
Do not violate the rights of third parties or applicable laws.
Provide accurate, complete, and truthful information during registration and booking.

If you do not meet these requirements, you are not authorized to use the Site or Services.

3. Registration and User Account

3.1 Account Creation

To access certain features of the Site, you may need to create an account. During registration, we ask you to provide accurate and complete information. You are responsible for maintaining the confidentiality of your password and all activities that occur under your account.

3.2 User Responsibility

You are responsible for:

Maintaining the confidentiality of your login credentials.
Notifying us immediately of any unauthorized use of your account.
All activities that occur under your account.

We are not responsible for any loss or damage resulting from unauthorized use of your account.

3.3 Right to Suspend

We reserve the right to suspend or terminate your account at any time, without notice, if we believe you have violated these Terms or applicable laws.

4. Bookings and Contracts

4.1 Booking Process

Bookings made through the Site constitute an offer of contract on your part. Our acceptance of the booking (confirmed via confirmation email) constitutes the conclusion of the contract between you and us.

4.2 Booking Information

All information provided during the booking process (dates, number of guests, personal data, etc.) must be accurate and complete. You are responsible for any errors or omissions in the information provided.

4.3 Booking Confirmation

Once you make a booking, you will receive a confirmation email containing the booking details. We recommend that you keep this email as proof of your booking.

4.4 Modifications and Cancellations

The modification and cancellation policies are specified in the "Cancellation Policy" section of these Terms. Any modification or cancellation must be made according to the procedures indicated.

5. Prices and Payments

5.1 Prices

Prices indicated on the Site are in euros and include applicable taxes, unless otherwise specified. Prices are subject to change without notice. However, the price of your booking is locked at the time of booking confirmation.

5.2 Payment Methods

We accept various payment methods, including credit/debit cards, bank transfers, and other methods indicated on the Site. All payments must be made according to the procedures indicated during the booking process.

5.3 Payment Security

Your payment data is processed in compliance with the PCI-DSS standard and our Privacy Policy. We do not store your payment data on our servers; processing is entrusted to certified payment service providers.

5.4 Billing

You will receive an invoice via email after payment. If you need an invoice with different details, contact us within 48 hours of booking.

6. Cancellation Policy

6.1 Cancellations by Guest

Cancellations must be made through the Site or by contacting us directly. The refund policy depends on the selected rate and the cancellation date:

Flexible Cancellation: Full refund up to 48 hours before arrival.
Non-Refundable Cancellation: No refund in case of cancellation.
Moderate Cancellation: Full refund up to 7 days before arrival; 50% refund from 7 to 3 days before; no refund within 3 days.

The specific policy is indicated at the time of booking. Refunds are processed within 14 days of cancellation.

6.2 Cancellations by Mila SRL

We reserve the right to cancel a booking in case of:

Unforeseen circumstances or force majeure (e.g., natural disasters, health emergencies).
Violation of these Terms by the guest.
Unavailability of the accommodation for technical or maintenance reasons.

In case of cancellation by us, we will provide you with a full refund or an equivalent alternative accommodation.

7. Rules of Conduct

7.1 Responsible Behavior

During your stay, you agree to:

Comply with local and national laws.
Not disturb other guests or neighbors.
Not cause damage to the accommodation or its equipment.
Not smoke inside the accommodation (unless otherwise specified).
Not organize parties, meetings, or unauthorized events.
Keep the accommodation clean and orderly.

7.2 Violations

In case of violation of these rules, Mila SRL reserves the right to:

Require immediate evacuation of the accommodation without refund.
Charge you for repair or extraordinary cleaning costs.
Take legal action to recover damages.
Report the behavior to competent authorities if necessary.

8. Guest Responsibility

8.1 Damage to Accommodation

The guest is responsible for any damage caused to the accommodation, furniture, equipment, or accessories during the stay, beyond normal wear and tear. Mila SRL reserves the right to charge the guest for repair or replacement costs.

8.2 Lost Items

Mila SRL is not responsible for items lost, stolen, or damaged during the stay. We recommend using the safe (if available) for valuable items.

8.3 Personal Safety

The guest is responsible for their own personal safety and that of their companions. Mila SRL is not responsible for injuries, accidents, or other circumstances that occur during the stay.

9. Site Contents

9.1 Intellectual Property

All content available on the Site, including texts, images, videos, graphics, logos, and design, is owned by Mila SRL or its licensors and is protected by intellectual property laws. It is prohibited to reproduce, distribute, transmit, modify, or use such content without our written consent.

9.2 Trademarks

All trademarks, trade names, and logos that appear on the Site are owned by Mila SRL or its licensors. Unauthorized use of such trademarks is prohibited.

9.3 Content Accuracy

Mila SRL is committed to providing accurate and up-to-date information on the Site. However, we do not guarantee the accuracy, completeness, or timeliness of all content. Accommodation descriptions, photos, and rates are provided for informational purposes and may be subject to change.

10. External Links and Third-Party Resources

The Site may contain links to third-party websites. Mila SRL has no control over such sites and is not responsible for their content, availability, or privacy practices. Access to third-party sites is at your own risk and according to their terms and conditions.

11. Limitation of Liability

11.1 Disclaimer of Warranties

The Site and Services are provided "as is" without warranties of any kind, express or implied. Mila SRL does not warrant that the Site is free from errors, viruses, or other harmful elements.

11.2 Limitation of Damages

To the maximum extent permitted by law, Mila SRL is not responsible for:

Indirect, incidental, special, or consequential damages.
Loss of profits, data, or opportunities.
Service interruption or access to the Site.
Errors or omissions in the Site's content.

Mila SRL's total liability to you does not exceed the amount paid for the booking.

11.3 Force Majeure

Mila SRL is not responsible for failure to perform its obligations resulting from force majeure circumstances, including but not limited to: natural disasters, wars, epidemics, strikes, infrastructure failures, or other events beyond Mila SRL's reasonable control.

12. Modifications to Terms

Mila SRL reserves the right to modify these Terms at any time. Modifications will take effect from the moment of publication on the Site. Continued use of the Site after publication of modifications implies your acceptance of the updated Terms.

If you do not accept the modifications, you must cease using the Site and Services. The previous version of the Terms continues to govern bookings made before the modification.

13. Assignment and Transfer

Mila SRL reserves the right to transfer, assign, or dispose of its rights and obligations under these Terms, having regard for the legitimate interests of users. The user may not assign or transfer their rights and obligations without Mila SRL's written consent.

14. Service Interruption

Mila SRL reserves the right to interrupt the Site and Services, in whole or in part, for maintenance purposes, system updates, or for any other reason, with or without notice. Mila SRL is not responsible for any loss or damage resulting from such interruptions.

15. Prohibition on Resale

You are not authorized to reproduce, duplicate, copy, sell, resell, or exploit the Site or Services, in whole or in part, without Mila SRL's written consent. Any attempt to resell is prohibited and may result in legal action.

16. Communications

All communications relating to the use of the Site and Services must be sent to the following addresses:

Email: direzione@milapartments.com Phone: +39 02 4003 1125 Address: Corso Indipendenza, 5 - 20129 Milan (Italy)

17. Severability Clause

If any provision of these Terms is found to be void, illegal, or unenforceable under applicable law, such provision will be deemed modified to the minimum extent necessary to make it valid, or, if that is not possible, will be eliminated. The invalidity of one provision does not prejudice the validity and effectiveness of the remaining provisions, which remain fully valid and effective.

18. Applicable Law and Jurisdiction

These Terms are governed by the laws of the Italian Republic. For any dispute arising from these Terms or the use of the Site and Services, the parties submit to the exclusive jurisdiction of the courts of Milan (Italy).

19. Contacts and Support

For questions, complaints, or assistance, please contact us:

Mila SRL Corso Indipendenza, 5 20129 Milan (Italy) Email: direzione@milapartments.com Phone: +39 02 4003 1125

Last Updated: January 27, 2026

These Terms and Conditions comply with Italian law and EU regulations applicable to online services and e-commerce.