Frequently Asked Questions

Where I find the apartments address?

Inside of each listing you can find the exact address.

How can I check in?

It is necessary to arrange it 5 days prior your arrival calling or writing us. For last minute check in it is necessary to arrange it within 15:00 pm of the arrival day.

Do you have a place where I can park my car?

You have a parking facility close to each apartment. We don't manage the parking facilities and is not possible to book through us. You will find more information inside the guide we will email you.

Where I pick up the key?

You will pick up the key at the apartment and you will find more information inside the guide will email you.

What are the check in time limits?

Check in is possible from 15:00 to 20:30. Late check in is upon approval only. It has to be authorised at least 5 hours prior your arrival and the following fees apply: from 20:30 to 22:00 25 € fees apply; from 22:00 to 24:00 50 € fee apply. Is not possible to check in after 24:00.

When can I check out?

Check out is until 11:00. Late check out is not allowed.

Can you store my bags?

No we cannot store your bags and you have to keep with you at check out. If you need a luggages deposit click here.

What are apartments amenities?

You will find all the necessary for a comfort stay and towels, bed sheets and toiletries are included.

How can I interact with you?

The best way to interact with us via email ( or via chat if you have booked via platform)

How do I pay?

The payment is via website only. We accept Visa, Mastercard and American Express. The payment is necessary in order to confirm the stay.

I have to cancel my reservation, is it refundable?

All the reservation are not refundable and we will apply a cancellation fee of the total reservation amount.

I have to change my reservation dates, can I?

Once you book your stay you cannot change the dates.

I have forgot my battery charge in the apartment, what I can do?

If we find you battery charge or any item, you can keep back coming to our apartment or we can ship it via courier. If you want we ship it a service fee and shipping cost apply.